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My Virtual Help Desk is a remote help desk solution for small and medium-sized businesses. My Virtual Help Desk provides tier 1 and tier 2 remote support for all computers that your business uses.
Our primary goal as a company is to create an all-in-one IT solution for you. And, as you know, not all problems can be fixed remotely – and it is in this facet that My Virtual Help Deskis separated from other remote help desk solutions. Not only do we have agents always available to remotely support your computers, but we also offer 24/7 on-site support agents as well.
Our offices are based out of Memphis, TN. All of our employees are native English speakers and reside in the United States. Each one of our tech support agents must pass a custom test that incorporates questions from the A+ test, Microsoft Certification test, and more. Our techs are knowledgeable, their skill set is up-to-date and they never follow scripts.
